When the system goes down on a Sunday night, a heat wave, or right before opening — call us. We dispatch around the clock across Southern California.
We treat these as real emergencies and dispatch immediately:
When you call our emergency line, you talk to a real person, not a queue. We ask what's happening, where the property is, and what kind of equipment is involved. Within minutes we route the closest technician to you and give you a realistic ETA. While the tech is en route, we'll often walk you through anything safe to check or shut off on your end.
Across our service area we aim for under 2 hours for true emergencies in the LA basin, under 3 hours for outlying areas (Simi Valley, San Bernardino, San Diego). Existing maintenance clients get top priority — one more reason to be on a service agreement.
Diagnose the failure, get you a written cost estimate before any repair work begins, and either fix it on the spot (most of the time — we carry common parts on the truck) or get you a temporary solution while we order anything we don't have. The goal is always to get you operational fastest, not to maximize the invoice.
We charge a fair emergency dispatch rate for after-hours response — not a punitive one. We tell you the rate up front when you call. Existing maintenance clients get reduced emergency rates as part of their service agreement.